Returns & Exchanges

Due to the hygienic nature of our products, Lashify offers a 30-day return policy on unused Control Kit components and select accessories. Please note that individual Gossamer lashes are final sale to ensure the highest safety standards for all our customers.

1

Verify Eligibility

Ensure your items are unopened, in their original packaging, and within the 30-day window from the date of delivery.

2

Initiate Your Request

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

3

Package and Label

Print the prepaid shipping label provided by the portal and securely pack your items to prevent damage during transit.

4

Drop Off and Refund

Drop your package at any authorized carrier location; once received and inspected at our warehouse, your refund will be processed to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing